Returns & Refunds

To start a return, email info@roviasports.com.au with your order number, plus photos if something arrived faulty. What you're entitled to depends on why you're sending it back, so the sections below cover each case.

Faulty or incorrect items

Under Australian Consumer Law, our products come with guarantees that cannot be excluded. If an item is faulty, damaged in transit, or not what you ordered, contact us within a reasonable time and we'll make it right: repair, replacement, or full refund, including return shipping. This applies to every product we sell, including personalised and made-to-order items.

Change of mind: standard items

We accept change-of-mind returns on standard catalogue items within 14 days of delivery, provided the item is unused, unworn, in original condition with tags and packaging intact. Return shipping is at your cost; refunds are issued to the original payment method once we receive and inspect the item. Balls that have been inflated and apparel that has been worn or washed can't be returned for change of mind.

Personalised & made-to-order items

Items made to your specifications, including name-printed club apparel and pre-order garments, can't be returned or exchanged if you change your mind. They're made for you alone and can't be sold to anyone else. Please double-check names, sizes and sleeve options before you order. Your Australian Consumer Law rights for faulty items are unaffected.

Club pre-orders

Pre-order items are manufactured in batches after the advertised closing date and can be cancelled for a full refund any time before the batch closes. After closing, manufacturing begins and the personalised-items policy above applies.

How to start a return

Email info@roviasports.com.au with your order number and photos (for faults). We'll respond within two business days with instructions.

Once we've received and inspected the item, we process your refund within 5 business days, back to the payment method you used. If you paid by card, your bank may take a few more days to show it on your statement.