Frequently Asked Questions
How long does delivery take?
We dispatch most orders within 1-2 business days, and delivery then takes a further 3-7 business days. See our Shipping page for details.
What's your returns policy?
You can return most unused items within 14 days of delivery. See our Returns page for full details.
Can I return a personalised item?
Personalised and made-to-order items, including name-printed club apparel, can't be returned or exchanged for change of mind, since they're made specifically for you. Your Australian Consumer Law rights still apply if the item is faulty. See our Returns page for full details.
Can I cancel a pre-order?
Yes. Pre-orders can be cancelled for a full refund any time before the advertised closing date, after which manufacturing begins and the personalised-items policy applies. See our Returns page for full details.
Do you offer custom club teamwear?
Yes. We work with clubs to design and produce custom teamwear. Get in touch via our Contact page to start an enquiry.
Can I set up a storefront for my club?
Yes, Rovia Sports offers white-label club storefronts. Contact us to discuss setting one up for your club.
Can I get custom-branded balls for my club or business?
Yes. We can put your club or business logo, colours and sponsors on any ball in our range, from a single custom design through to a full bulk order, with free design and a sample before you commit. See how bulk customisation works
How do I track my order?
You'll receive a confirmation email once your order ships, with tracking details where available.